Dear Fans
LETTER OF APOLOGY
Quest ID would like to take this opportunity to extend our sincere apologies to you with regards to the unfortunate turn of events during the JYJ Showcase Tour 2010 at Singapore EXPO Hall 3 on 16 October, 2010.
The VIP ticket privileges that included a pre-signed JYJ poster, a handshake and a photoshoot in groups of five fans were confirmed by JYJ’s management, C-Jes Entertainment before the tickets went on sale. However, due to reasons not made known to us, the photoshoot was cancelled shortly before the start of the showcase. We will be making efforts to follow up with JYJ’s management through their local publicist Tinsel PR regarding this matter.
For the delay in the showcase, this was due to the delayed rehearsal to get the sound checks right. JYJ’s schedules were very tight that day.
We gave out free tickets nearing the show date to various channels because we wanted to give back something to the fans who supported us. At the same time, we didn’t want to see an empty hall during the showcase.
For fans who bought tickets together but couldn’t be seated together, this was because all the seats were allocated randomly by the system. We will look into ways to improve our ticketing system for our future events.
We would also like to clarify the followings so that you could put your mind at ease:
1. Quest ID has confirmed with our security officers who were guarding the artistes’ room at the venue that there was no commotion reported or any incident involving one of the artistes ‘breaking a chair’.
2. It was untrue that the artistes and dancers were ‘not given any food’ during the showcase. In fact they were enjoying the Hainanese chicken rice that we had prepared for them and back in the hotel, they ordered from the room service.
We sincerely apologize for any shortcomings on our part as an organizer as the time was short and there were so many last-minute changes by JYJ’s management.
Once again, we extend our sincere apologies to you, and seek your kind understanding of this matter. We hope you enjoyed yourself at the showcase. Thank you.
Yours sincerely
BHAKT YAP
Chief Operating Officer
Promoter for JYJ Showcase Tour 2010 Singapore
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